The moment an IT failure takes place, money is lost due to dramatically reduced staff productivity and, in many cases, the inability to trade or deliver. It is only natural that, in an ideal world, directors and IT managers want instant access to additional and reliable IT support.
A combination of techniques
Lynx Networks provides highly accredited specialists to back up those in your organisation with IT responsibilities. Each client is different, however most use some or a combination of:
Immediate and unlimited telephone access to IT expertise
Site visits charged at a discounted price for customers with one of our IT support agreements
Proactive support to avoid future issues – this includes hardware maintenance
Regular, scheduled onsite attendance through a managed service for projects or where non-urgent IT tasks have been saved up for a single visit.
Although a managed IT service is often incorporated into general IT support packages, they can be scaled up as a standalone solution for major projects. In cases where an organisation only has limited IT ability in house, a managed service is an ideal alternative to a full IT outsource.