The expectation shifted from "when" to "if" something goes wrong.

Client

Opened in 1983, the Falkland Islands Government Office in London raises awareness of the Falkland Islands and represents the interests of its Government and people. It targets the UK government, MPs, media and the general public. The office also provides support services, a showcase for Falkland Islands products and holds exhibitions of island-related art and photography.

Business challenge

After improving The Falkland Islands Government’s IT system, in Stanley, Lynx Networks was asked to assist the London office. It had a disjointed network which was becoming unreliable and the expertise to address this particular technology had become rare.

Lynx Networks was tasked with re-engineering and re-building the network to increase its reliability and modernise the services provided by the system.

Solution

A new, cost-effective Microsoft Small Business Server provided email, file and print from a single platform. Data was migrated to the new server which was backed up daily using Backup Exec software to automate the process. New PCs and printers were also added to the mix.

Results

The new system uplifted all those using the system. It brought:

• A more satisfying speed of service
• Reliability
• Reduced running costs
• Improved staff morale
• Confidence in the system

In general staff in the London office now have a system they can feel more relaxed with. Their language and expectations shifted from calling in IT support “when something goes wrong” to “if something goes wrong” – a major achievement.