IT Support

Having the right IT support team on hand, with the skills to put things right quickly and efficiently, gives you the peace of mind to get on with running your business, safe in the knowledge that the IT systems are being properly looked after.

Lynx Networks offer a complete range of business IT support services, which are flexible and can be tailored to meet your specific business needs. Whether you have an established IT team in house that just needs someone to call when major problems occur, or you are a small business with limited IT skills and need someone to manage the systems for you, Lynx Networks have the technical knowhow and experience to deal with problems and maintain your IT systems, ensuring they are efficient, effective and secure.

Request a Callback

Our IT Support Service

Qualified Technicians

All of our technicians commit to life-long learning, developing their skills through on-the-job learning, qualifications and accreditations.

Security Experts

We design our services and solutions with security integrated at every level and our support team is equipped to react to threats swiftly.

Rapid Response

Our support tickets are normally resolved same-day, within a matter of hours. We also offer a next-business-day response guarantee for when on-site callouts are necessary.

Knowledge of Infrastructure

Our helpdesk staff work closely with our engineers and have an excellent understanding of all elements of network infrastructure.

All Sectors, All Sizes

Whether you are a large organisation with an on-site IT team or a small business with only a few workstations, we have a package to suit you.

Proactive System Monitoring

We proactively monitor our customers systems so we can react to problems before you are even aware they have occurred.

Want to Know More about our IT Support Packages?

For a no pressure chat about your IT systems, speak to one of our experts today and discover what Lynx Networks can do for you.

Request a Callback

“Extremely pleased with the service we continue to receive from Lynx Networks. Would highly recommend the business. The staff are always incredibly helpful and very professional.”

– Vanessa Davis, RP Fighting Blindness

Our Packages

Our IT support packages are designed to ensure you will never have to commit to unreasonable contracts, sign complex agreements or pay for services that you do not require.

There is a package for you, and your budget. Packages start from around £1100.00 per annum, which includes minimum services levels for both onsite and telephone support.

Helpdesk

Service level agreement
Helpdesk 8am to 6.30pm
Unlimited telephone support
(Online) Helpdesk portal
Helpdesk remote support
Proactive system monitoring
On-site support
Scheduled site visits
OS updates management
Anti-virus management
Web filtering and protection
Email filtering and protection
Remote backup
Strategic IT consultations (*)

Premium Helpdesk

Service level agreement
Helpdesk 8am to 6.30pm
Unlimited telephone support
(Online) Helpdesk portal
Helpdesk remote support (*)
Proactive system monitoring
On-site support
Scheduled site visits
OS updates management
Anti-virus management
Web filtering and protection
Email filtering and protection
Remote backup
Strategic IT consultations (*)

Managed Service

Service level agreement
Helpdesk 8am to 6.30pm
Unlimited telephone support
(Online) Helpdesk portal
Helpdesk remote support
Proactive system monitoring
On-site support (*)
Scheduled site visits (*)
OS updates management
Anti-virus management
Web filtering and protection
Email filtering and protection
Remote backup
Strategic IT consultations (*)

Ultimate IT Support

Service level agreement
Helpdesk 8am to 6.30pm
Unlimited telephone support
(Online) Helpdesk portal
Helpdesk remote support
Proactive system monitoring
On-site support
Scheduled site visits
OS updates management
Anti-virus management
Web filtering and protection
Email filtering and protection
Remote backup
Strategic IT consultations

Contact us

*Limited

WHAT MAKES LYNX DIFFERENT TO OTHER IT SUPPORT SUPPLIERS?

When you choose Lynx Networks as your trusted IT support supplier, you don’t only gain access to our technical support team, you become networked with our entire team of IT infrastructure experts. This means that no matter the size of the issue, Lynx will be able to provide you with the best possible solution. All of our departments work closely with each other to provide all of our customers with comprehensive IT services.