IT Support
Having the right IT support team on hand, with the skills to put things right quickly and efficiently, gives you the peace of mind to get on with running your business, safe in the knowledge that the IT systems are being properly looked after.
Lynx Networks offer a complete range of business IT support services, which are flexible and can be tailored to meet your specific business needs. Whether you have an established IT team in house that just needs someone to call when major problems occur, or you are a small business with limited IT skills and need someone to manage the systems for you, Lynx Networks have the technical knowhow and experience to deal with problems and maintain your IT systems, ensuring they are efficient, effective and secure.
Our IT Support Service
Qualified Technicians
All of our technicians commit to life-long learning, developing their skills through on-the-job learning, qualifications and accreditations.
Security Experts
We design our services and solutions with security integrated at every level and our support team is equipped to react to threats swiftly.
Rapid Response
Our support tickets are normally resolved same-day, within a matter of hours. We also offer a next-business-day response guarantee for when on-site callouts are necessary.
Knowledge of Infrastructure
Our helpdesk staff work closely with our engineers and have an excellent understanding of all elements of network infrastructure.
All Sectors, All Sizes
Whether you are a large organisation with an on-site IT team or a small business with only a few workstations, we have a package to suit you.
Proactive System Monitoring
We proactively monitor our customers systems so we can react to problems before you are even aware they have occurred.
Want to Know More about our IT Support Packages?
For a no pressure chat about your IT systems, speak to one of our experts today and discover what Lynx Networks can do for you.
“Extremely pleased with the service we continue to receive from Lynx Networks. Would highly recommend the business. The staff are always incredibly helpful and very professional.”
– Vanessa Davis, RP Fighting Blindness
Our IT support packages are designed to ensure you will never have to commit to unreasonable contracts, sign complex agreements or pay for services that you do not require.
There is a package for you, and your budget. Packages start from around £1100.00 per annum, which includes minimum services levels for both onsite and telephone support.
Helpdesk
- Service level agreement
- Helpdesk 8am to 6.30pm
- Unlimited telephone support
- (Online) Helpdesk portal
- Helpdesk remote support
- Proactive system monitoring
- On-site support
- Scheduled site visits
- OS updates management
- Anti-virus management
- Web filtering and protection
- Email filtering and protection
- Remote backup
- Strategic IT consultations (*)
Premium Helpdesk
- Service level agreement
- Helpdesk 8am to 6.30pm
- Unlimited telephone support
- (Online) Helpdesk portal
- Helpdesk remote support (*)
- Proactive system monitoring
- On-site support
- Scheduled site visits
- OS updates management
- Anti-virus management
- Web filtering and protection
- Email filtering and protection
- Remote backup
- Strategic IT consultations (*)
Managed Service
- Service level agreement
- Helpdesk 8am to 6.30pm
- Unlimited telephone support
- (Online) Helpdesk portal
- Helpdesk remote support
- Proactive system monitoring
- On-site support (*)
- Scheduled site visits (*)
- OS updates management
- Anti-virus management
- Web filtering and protection
- Email filtering and protection
- Remote backup
- Strategic IT consultations (*)
Ultimate IT Support
- Service level agreement
- Helpdesk 8am to 6.30pm
- Unlimited telephone support
- (Online) Helpdesk portal
- Helpdesk remote support
- Proactive system monitoring
- On-site support
- Scheduled site visits
- OS updates management
- Anti-virus management
- Web filtering and protection
- Email filtering and protection
- Remote backup
- Strategic IT consultations
*Limited
WHAT MAKES LYNX DIFFERENT TO OTHER IT SUPPORT SUPPLIERS?
When you choose Lynx Networks as your trusted IT support supplier, you don’t only gain access to our technical support team, you become networked with our entire team of IT infrastructure experts. This means that no matter the size of the issue, Lynx will be able to provide you with the best possible solution. All of our departments work closely with each other to provide all of our customers with comprehensive IT services.
News, Articles & Case Studies
6 Ways your SMB can prevent a cyber attack
Over the last few years Lynx has been invited into a number of situations following a serious cyber incident at client sites. In some cases, this was more about partial recovery after a minor encryption outbreak. However, others were far more serious in terms of all...
2 new trainees join the growing Lynx team
At Lynx, we are proud of our history of training data cabling installation technicians. Since 1988, over 90 installers have learned and refined their skills at Lynx Networks.
Lynx defends 10,000 cyber-attacks every day
On Thursday 20th May, our cyber defences successfully kept 10,297 external scans from probing our network as a pre-cursor to an attack. Had just one these probs found a weakness and been exploited, our business could have been badly damaged.
Did you know we also do...
