IT Support
There’s no place for compromise – No room for cutting corners
You need –
- a support team with the right skills and the right tools.
- a team on call that can react quickly.
- the peace of mind that comes with knowing that you and your team can focus on your critical operations, safe in the knowledge that your IT systems are in safe hands.
Lynx Networks offer a complete range of business IT support services, which are flexible and can be tailored to meet your specific needs. Whether you have an IT team in house that needs someone to call when major problems occur, or you are a small business with limited IT skills and need someone to manage the systems for you, Lynx Networks have the knowhow to deal with any IT issue that crops up – however serious. And they can maintain your IT systems, ensuring they are efficient, effective and secure.
Our IT Support Service
Qualified Technicians
All our technicians commit to life-long learning – developing their skills through on-the-job learning, qualifications and accreditations.
Security Experts
We design our services and solutions with security integrated at every level. Our support team is equipped to react to threats swiftly.
Rapid Response
Our support tickets are normally resolved same day, within a matter of hours. We also offer a next-business-day response guarantee for when onsite callouts are necessary.
Knowledge of Infrastructure
Our helpdesk staff work closely with our engineers and have an excellent understanding of all elements of network infrastructure.
All Sectors, All Sizes
Whether you’re a large organisation with an on-site IT team or a small business with only a few workstations, we have a package to suit you.
Proactive System Monitoring
We proactively monitor customers’ systems so we can react to problems before you are even aware of them.
Want to Know More about our IT Support Packages?
For a no-pressure chat about your IT systems, speak to one of our experts today and discover what Lynx Networks can do for you.
“Extremely pleased with the service we continue to receive from Lynx Networks. Would highly recommend the business. The staff are always incredibly helpful and very professional.”
– Vanessa Davis, RP Fighting Blindness
Our IT support packages are designed to ensure you will never have to commit to unreasonable contracts, sign complex agreements or pay for services that you do not require.
There is a package for you, and your budget. Packages start from around £1100 a year.
Helpdesk
- Service level agreement
- Helpdesk 8am to 6.30pm
- Unlimited telephone support
- (Online) Helpdesk portal
- Strategic IT consultations (*)
- Chargeable remote support
Premium Helpdesk
- Everything on the Helpdesk service plus:
- Helpdesk remote support credits
Managed Service
- Everything on the Premium Helpdesk service plus:
- Proactive system monitoring
- On-site support (*)
- Scheduled site visits (*)
- OS updates management
Ultimate IT Support
- Everything on the Managed Service plus:
- Anti-virus management
- Web filtering and protection
- Email filtering and protection
- Remote backup
Clients with in-house IT services often rely upon our Helpdesk for support and additional resources. With our managed services, we receive calls directly from users.
*Limited
WHAT MAKES LYNX DIFFERENT TO OTHER IT SUPPORT SUPPLIERS?
When you choose Lynx Networks as your trusted IT support supplier, you don’t only gain access to our technical support team, you become networked with our entire team of IT infrastructure experts. This means that no matter the size of the issue, Lynx will be able to provide you with the best possible solution. All of our departments work closely with each other to provide all of our customers with comprehensive IT services.
News, Articles & Case Studies
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